We also ensure all reviews are published without moderation. I just found the customer service very mediocre. Hi Anna,Thank you very much for 5* review! I am very pleased you are satisfied with your visit! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Companies can ask for reviews via automatic invitations. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Hi Carole,Thank you for such a positive review. Rang to book car in for emissions problem, fitted me in first thing next morning. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Check out what 123 people have written so far, and share your own experience. No sales BS like usual dealers just honest upfront deal. Exhaust was making a very strange noise. Damian as always and Ryan in the Service Dept were first class. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. My loan car was amazing and so was the service and repair. CarStore (Nottingham Road, Beeston, Nottingham, UK) . He showcased Stratstone Mini very favourably. I bought a car from Derby dealership. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! They kept it overnight so they could listen to it cold start and fixed the problem that day. Suggested companies are based on peoples browsing tendencies. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. For complete peace of mind, rely on an Approved MINI Service Centre. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. A+ experience during our recent car purchase from Stratstone Mini Leeds. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Great communication. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. Browse our exclusive offers across the entire range of new MINI models. 3 emails later, two calls and no report. We are absolutely thrilled that you have rated us so highly! Customer Services, Simply excellent throughout. Big thanks Jamie and co, you are doing things right. Very knowledable reception staff took very good care of me. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Occasionally we will send out newsletters promoting our offers and discounts. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Contact the Ferrari Dealername and meet the Ferrari team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Occasionally we will send out newsletters promoting our offers and discounts. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Customer Services. Very professional, friendly and very informative. Wouldnt it be good to know your servicing costs are comprehensively covered? | Read 41-60 Reviews out of 378 . Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. The branch is always available for any assistance that you may need. Do not go to stratstone hull bmw!! I will never use Stratstone Mini again. Verification can help ensure real people write reviews about real companies. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Just had the first service on a second hand car I bought last year from Strastone. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We also ensure all reviews are published without moderation. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. I was given a courtesy car which helped me greatly. Got a call 12 hours before the appointment to be told they hadn't got the booking. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric No management, no leadership and the service reception is ran by people who know nothing about cars. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Never call back never answer questions! . Would 100% recommend this dealership. www.stratstonetynesidebmw.co.uk . Huge thanks to Ellie, initially, and lastly to Steve and Paul. Date of experience: 03 March 2023 The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Collected the car today after he got it sorted in record time. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! I so appreciate it .. a very positive and reassuring experience. We also ensure all reviews are published without moderation. Very knowledable reception staff took very good care of me. He went over and above to make sure the sale went to plan. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Huge thanks to Ellie, initially, and lastly to Steve and Paul. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. . Amazing service professional and helpful team. The branch is always available for any assistance that you may need. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Jamie at service reception desk very helpful too. Charged 150 for a diagnostic report. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. I would highly recommend this dealership if you are looking to buy a Mini. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. The salesman was a very pleasant & helpful young man. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. How did they know I'd booked online if it hadn't come through. Explore our used cars available for immediate delivery. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Do you agree with Stratstone - MINI Leeds's TrustScore? Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Thanks again!Customer Services. Communication skills were top drawer. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Kindest regards.Customer Services. Our aim is to deliver a positive customer service. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Brought a car!! He and is colleague looked after us throughout the sale. We value your feedback and take pride in providing the best possible customer service! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Wont be buying from them again ever. No pushy sales, but a genuine friendly human being. He showcased Stratstone Mini very favourably. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. Hi,Thank you so much for taking the time to review your experience with us. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. The car was prepared perfectly so couldnt be happier. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. I am very pleased you are satisfied with your visit! Companies can ask for reviews via automatic invitations. No complaints about the servicing, all done fine and speedily. We value your feedback and take pride in providing the best possible customer service! Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Rang to book car in for emissions problem, fitted me in first thing next morning. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Would definitely recommend to anyone. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Big thanks Jamie and co, you are doing things right. Took my Mini for its yearly service. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Thanks again!Customer Services. Lovely courtesy car clean and well presented. Lady very helpful on the phone. We are absolutely thrilled that you have rated us so highly! Amazing service professional and helpful team. It is a pleasure representing one of Britain's favourite automotive brands. We use dedicated people and clever technology to safeguard our platform. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Difficult to even speak to someone nevermind resolve the issue. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Also helped with vehicle set up and installing My Mini app explaining everything clearly. It meant we could put the car through its paces under conditions pertinent to us. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Find out all the latest automotive industry, manufacturer and Stratstone related news here. . Very happy with the overall experience. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Official MINI Retailer in Leeds. Your help was greatly appreciated. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Top service. Travelled to dealership to collect car and handover was seamless. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. We are a returning customer of Stratstone Mini. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. his customer service was excellent. I was given a courtesy car which helped me greatly. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Would highly recommend & would return in the future. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Many thanks to Mark and Gary for a great experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will definitely get my next bmw from here ! I will never use Stratstone Mini again. Its Thurdsday.Left several messages. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! No one could find the fault except these guys. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Technician provide a very comprehensive report and video. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. I was given a courtesy car which helped me greatly. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Companies can ask for reviews via automatic invitations. We hope to be of service to you again! . No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Verification can help ensure real people write reviews about real companies. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Thank you to the whole team there for their patience and help, especially to Nathan B! I was given a courtesy car which helped me greatly. Top service. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Best wishes,Customer Services. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Find out how we combat fake reviews. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Courtney Stratstone Mini. We value your feedback and take pride in providing the best possible customer service! We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. All rights reserved. Everything I expected and was promised was done. Kindest regards.Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Suggested companies are based on peoples browsing tendencies. 2023 Trustpilot, Inc. All rights reserved. We are absolutely thrilled that you have rated us so highly! Hi,Thank you so much for taking the time to review your experience with us. No one could find the fault except these guys. Will certainly deal again. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! They think we customers ate stupid!! I can see we would have a poor relationship if I bought a car from this dealership. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Here are 8 tips for writing great reviews. Clearly they are getting too big a basic wage if they can afford to throw business away. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Would 100% recommend this dealership. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. What are the opening times for Stratstone Mini Leeds? Anyone can write a Trustpilot review. We are absolutely thrilled that you have rated us so highly! Booked a MOT online a week ago with Stratstone BMW Leeds. Harrogate BMW. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Jamie at service reception desk very helpful too. Technician provide a very comprehensive report and video. We are absolutely thrilled that you have rated us so highly! Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Very knowledable reception staff took very good care of me. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Companies can ask for reviews via automatic invitations. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Also helped with vehicle set up and installing My Mini app explaining everything clearly. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account.
